Privacy Policy

Hongaik Driver App — Last updated: September 02, 2025

This Privacy Policy describes how Hong Aik Engineering Pte Ltd (“we”, “us”, or “our”) collects, uses, discloses, and safeguards information when you use the Hongaik Driver App mobile application (the “App”). By using the App, you agree to the practices described in this Policy.

1) Information We Collect

A. Information you provide

• Profile details (e.g., name, phone number, email, vehicle details).
• Account credentials and verification data.
• Support messages, feedback, and any attachments you send.

B. Information collected automatically

• Location data (precise and approximate; foreground and, if enabled by you, background) for navigation, job assignment, and proof-of-presence.
• Device and log data such as IP address, device model, OS version, app version, timestamps, and diagnostics.
• Usage data like feature interactions, screens viewed, and performance metrics.

C. Information from device features (with your permission)

• Camera and Photos/Media/Files to capture and upload job-related images (e.g., pickup/delivery proof).
• Notifications to alert you about new jobs, updates, and status changes.

2) How We Use Your Information

• To create and manage your driver account and assignments.
• To provide geolocation features (routing, arrival verification, distance and time estimation).
• To upload and store photos related to job completion and compliance.
• To communicate with you about jobs, safety, updates, and support.
• To monitor, secure, and improve the App (fraud prevention, analytics, debugging, crash reporting).
• To comply with applicable laws, regulations, and legal processes.

3) Legal Bases (EEA/UK users)

• Performance of a contract (providing the service).
• Legitimate interests (security, fraud prevention, product improvement).
• Consent (where required, e.g., background location or marketing notifications).
• Legal obligations.

4) Sharing & Disclosure

• Service providers (hosting, analytics, crash reporting, messaging) under data processing agreements.
• Business transfers (merger, acquisition, asset sale).
• Legal and safety (to comply with law, protect rights, investigate misuse or fraud).
• With your direction or consent (e.g., when you submit proof photos to a customer system).

5) Data Retention

We retain information for as long as necessary to provide the App, fulfill the purposes outlined in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and business needs.

6) Security

We implement technical and organizational measures designed to protect your information (such as transport encryption and access controls). However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7) Your Choices & Rights

• Permissions: You can change app permissions (location, camera, photos, notifications) in your device settings. Limiting certain permissions may affect functionality.
• Access & correction: You can request a copy of your personal information and ask us to correct inaccuracies.
• Deletion: You can request deletion of your account and associated personal data, subject to legal or legitimate retention requirements.
• Opt‑out of marketing: If we send marketing communications, you can opt out via in‑app settings or by contacting us.

8) International Transfers

Your information may be processed and stored in countries other than your own. Where required, we apply appropriate safeguards to protect your data in cross‑border transfers.

9) Children’s Privacy

The App is intended for adults. We do not knowingly collect personal information from children under the age of 13 (or the minimum age in your jurisdiction). If you believe a child has provided us personal information, please contact us and we will take appropriate action.

10) Permissions We Request

• ACCESS_FINE_LOCATION / ACCESS_COARSE_LOCATION — live navigation, job assignment, proof‑of‑presence.
• ACCESS_BACKGROUND_LOCATION — optional, only if you enable it to keep location updates when the app is in the background.
• CAMERA — capture job photos.
• READ/WRITE EXTERNAL STORAGE (or scoped storage) — attach and upload images.
• INTERNET / ACCESS_NETWORK_STATE — connect to our servers.
• POST_NOTIFICATIONS — job alerts and updates.

11) Data Categories for Play Console

Depending on your configuration and usage, the App may collect the following categories:

12) Third‑Party Services

We may use third‑party processors (e.g., hosting providers, analytics, crash reporting, maps, messaging). Their use of information is governed by their own privacy policies and contracts with us.

13) Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last updated” date and will be effective when posted.

14) Contact Us

If you have questions or requests about this Policy or our data practices, contact us at:
Email: admin@hongaiktpt.com.sg
Company: Hong Aik Engineering Pte Ltd
Address: 2 buroh crescent, ACE @ BUROH, #01-02, SINGAPORE 627546